To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. It is your responsibility to return as per below. Please do not send your purchase back to the manufacturer.
If we agree to a refund, you may only receive a partial refund if:
Exchanges may be available for items of the same or greater value.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund yet, please email us via the Contact Page on this website.
We only replace items if the item has a major defect. If the item does not have a major defect we will opt to repair the item within a reasonable time. If you need to replace your item send us an email via the Contact Page on this website and send your item to:
Returns, Electric Bikes Brisbane, 26 Douglas St, Milton QLD 4064
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will have knowledge of your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To return your product you should send it to:
Returns, Electric Bikes Brisbane,26 Douglas St, Milton QLD 4064
Please ensure the following when returning your product: