FAQs
SHIPPING / COLLECTION
How soon will I receive my ebike after I order?
We typically have anywhere from 200-300 eBikes in stock with many more scheduled to arrive throughout the year. If your bike is currently in stock and requires building expect it to take from 2-5 working days to build from the time of order (or from the time we receive the bike into stock). We'll be in touch when you order though to find out when you prefer to receive it and we will let you know as soon as it is built and ready for you to collect.
Can I order online and collect instore?
Yes, if you prefer to. You can order directly off our website and nominate when you checkout if you want to collect it instore or if you want us to deliver it you.
How long will it take if I collect instore?
Allow 20-30 mins if you wish our staff to run you through the key operations and aftercare.
I live in SEQ or NNSW. Can I get it delivered?
Yes we can deliver to your home with our EBB Delivery Fleet if you live within our delivery area. If you live further afield such as in a regional area we can deliver to your local bike shop using a national carrier. See more about Delivery and Shipping here.
How do I get my new bike home?
There are a number of ways ranging from riding it (what a great way to get acquainted), carrying it on a bike rack, carrying it in or on your car, or getting it delivered / shipped. Check out our blog on How To Transport Your EBike.
If I live further afield, can I get it delivered?
Yes we are able to deliver it to you however recommend you try to source from your local bike shop first. If they are unable to supply the bike that you are after then we will be happy to help you. [Note: there are restrictions on sending some bikes interstate.]
Is shipping included in the price?
We charge very reasonable rates for personal delivery with our EBB Vans and if you live further away we just pass on the shipping costs that we are charged by our freight companies. See more about Delivery and Shipping here.
Is my bike insured if it is being shipped to me?
Generally, transporting the bike to you is at your own risk unless you take steps to insure it. Let us know if you want to explore options though as they vary from freight company to freight company.
GENERAL QUESTIONS
How fast can I go?
You can go as fast as you can pedal or that gravity will allow. However Australian Law states that for public road and trail use the motor provides assistance up to 25km/h.
Do I need a license to ride one?
Just like a normal bicycle you don’t need a license.
How far will a single battery charge get me?
If you're wondering how far you can go on a single charge, just know it depends on a variety of factors and no two ebikes will produce exactly the same range. Any quoted "up to" range estimate is generally the maximum range possible given favourable conditions including terrain, weather, rider input and more. If you are a power junkie and love riding on higher power levels then as a guide halve the "up to" estimate.
Should you have a Bosch powered eBike, they have a wonderful online tool to calculate your estimated range which you can find here.
Should you have a Bosch powered eBike, they have a wonderful online tool to calculate your estimated range which you can find here.
What is the life of a battery?
Battery life can vary based on usage; however, our general guide is anywhere from 2-5 years. Each battery has a limited number of 'charge cycles' but often we find this not to be the limitation. The main contributor to shorter life spans is how you look after your battery. Learn more here.
What happens if my battery runs out?
We have all done it at one point or another so don't fret! The bike can still be pedalled without battery assistance – it is designed this way. Just get it back on charge as soon as you can so the battery isn’t left empty for long.
Can the battery be removed for charging?
Most of the time, yes! How do you know? Generally, eBike batteries that are removable will have a key slot that otherwise secures the battery into (or onto) the frame. If this is the case, a charge port is usually able to be located on the battery. There are some ebikes now that have batteries built into the frame without the ability to easily remove it and for these ones you will need to take it to an ebike technician to remove it.
I'm a beginner? What should I get?
We look at a 'beginner' as being a less experienced or less confident rider. This means your ebike should be easy to ride and help you grow in expertise and confidence. See our guide on What Makes A Good Beginners EBike.
What size bike should I get?
Simplest rule is "if it feels right, it is." A test ride or sitting on the bike in the shop with knowledgeable staff is a great means for this. Most people will be satisfied by following the manufacturer's guidance which asks how tall you are.
Where this conversation becomes more difficult is on different styles of bike so please check out our guide here. Uneven body proportions and those in less common height ranges can also have a more difficult time. Check out our smaller riders section for assistance here.
Where this conversation becomes more difficult is on different styles of bike so please check out our guide here. Uneven body proportions and those in less common height ranges can also have a more difficult time. Check out our smaller riders section for assistance here.
How can I avoid punctures?
Punctures are rare but annoying if they occur. Fortunately there are a couple of things you can do to minimise your chances of getting one.
Firstly, getting your tyre pressures right. Too low and you can run into what's called a pinch flat. In short, this is when the rim perforates the tube because of a hard bump or hit.
Secondly, you can opt for some kind of extra lining either attached to the tyre or inserted separately. This adds an extra layer of protection between the tube and the tyre surface. Puncture resistant or "thorn proof" tubes are also available. Learn more about avoiding punctures and tire care here.
Firstly, getting your tyre pressures right. Too low and you can run into what's called a pinch flat. In short, this is when the rim perforates the tube because of a hard bump or hit.
Secondly, you can opt for some kind of extra lining either attached to the tyre or inserted separately. This adds an extra layer of protection between the tube and the tyre surface. Puncture resistant or "thorn proof" tubes are also available. Learn more about avoiding punctures and tire care here.
Can I change my Bosch display to another one?
Whilst retrofit kits for Intuvia, SmartphoneHub, Kiox and Nyon are all available it depends on what bike you have.
Proprietary handlebar stems are generally the biggest obstacle to converting your Bosch display. This is because of the incompatibility between the mounting brackets onto your bike. If this is not an issue, we would expect to be able to fit any bosch computer you prefer.
For further advice on your specific bike, please give us a call.
Proprietary handlebar stems are generally the biggest obstacle to converting your Bosch display. This is because of the incompatibility between the mounting brackets onto your bike. If this is not an issue, we would expect to be able to fit any bosch computer you prefer.
For further advice on your specific bike, please give us a call.
How heavy are ebikes?
EBikes these days range from 11kg up to about 30kg (for heavy-duty dual battery ones). In general though they will weigh between 20-23kg. The weight of the bike can add to its stability though so be sure to talk to us about any particular needs you have regarding weight as there are lots of options.
TEST RIDES
Can I test ride before I buy?
Absolutely. Once you have a good idea on which bike or bikes you are most interested in then we recommend a test ride. We carry a large range with 200-300 ebikes in stock at any time so if you complete our eBikeFinder we can assist you with narrowing down the options to the most suitable 2-3 for your requirements. You can Book Your Test Ride here.
Do I have to book an appointment?
We welcome appointments as we can ensure the particular bike is set up and ready for you, and that one of our ebike specialists is available to give you our full attention. You are just as welcome if you prefer to drop in though and we thank you for your patience if we have appointments underway. You can Book Your Test Ride here.
Where are you located & when are you open?
Our head office is located at 26 Douglas St, Milton in Brisbane and we are open Mondays to Saturdays. We can also offer test rides in other locations by appointment. Please visit our contact us page here for directions and for our opening hours.
Can I test ride more than one bike?
Our ebike specialists want to put you on the right bike for your requirements and as such you may find yourself trying more than one.
How long can I test ride for?
A typical test ride appointment takes about 30-40 minutes with our ebike specialist and can include a test ride anywhere up to 15-20 minutes.
Where can I see what’s in stock?
Bikes that are in stock and immediately available, or due into stock within the next 2-3 weeks can be found here.
PURCHASING
How can I buy an ebike from you?
You can call us to order over the phone, pay in person in the store or order online via our website.
What payment methods do you accept?
We accept debit cards, credit cards including AMEX, mobile payments, electronic bank transfers and cash. Our online store also offers shopPay.
Can I layby?
Yes we are happy to offer layby for in-stock ebikes for up to 6 weeks.
How do I reserve the bike that I want?
Placing a deposit will ensure that the bike is held for you. If you change your mind regarding that bike your deposit is transferrable to another bike.
What is your policy on refunds / exchanges?
We take huge pride and invest a lot of effort in finding the right eBike for you, and in doing so very rarely find a scenario in which customers are unhappy with their order.
If this should occur though we will happily exchange for a suitable item under certain circumstances. As a policy we do not offer refunds and we encourage you to familiarise yourself with our refunds and returns policy before proceeding with a deposit or purchase.
If this should occur though we will happily exchange for a suitable item under certain circumstances. As a policy we do not offer refunds and we encourage you to familiarise yourself with our refunds and returns policy before proceeding with a deposit or purchase.
Do you match prices?
We understand that you have other options when considering your purchase in today’s competitive marketplace and we’d love to have you as part of Electric Bikes Brisbane. We strive to offer unbeatable service and competitive prices so if you do find something cheaper elsewhere please do get in touch, providing proof of the lower price and we’ll do our best to match it.
Do you offer finance?
Yes we offer 12 month interest-free finance. Learn more here.
Can I hire instead of buying?
Yes. We offer rent and rent-to-buy options. Find out more here.
CARRYING THINGS AND ACCESSORISING
Do you sell accessories?
Yes, we carry a great range of accessories to help you set your bike up to be as useful, reliable and fun as possible. Plus we have learned from years of experience what works to help make it more comfortable and easier to look after and maintain so don’t be shy in asking
How do I carry my bag and laptop on my ebike?
Panniers and baskets are a great means of transporting bags or your laptop. Just check the sizing of your laptop before selecting which basket/pannier. If you prefer to keep your bike streamlined then backpacks can also work.
Can I carry a child or children on my ebike?
Children from 9 months to 23kg are often able to accompany you on your rides with the range of child seats that we offer. Most child seats will be affixed to the rear rack or seat tube of your bike and generally allow for children up to 23kg.
For children above this weight rating, and for multiple children, please check out our range of cargo bikes . Some can even support a fully grown adult on the back or in the bucket!
For children above this weight rating, and for multiple children, please check out our range of cargo bikes . Some can even support a fully grown adult on the back or in the bucket!
Can I take my dog with me when I ride?
Yes and how this works depends on the size of your dog(s). There are front and rear basket options available although most commonly we opt for rear as there are dog-specific features and add-ons available that make your little doggo more secure. Accompany this with a handlebar mirror for you to check on your fluffy companion's big grin!
For larger dogs or multiple dogs we find that the front loader cargo bikes are extremely popular and trailers are a great option too if you prefer to stick with standard ebikes.
For larger dogs or multiple dogs we find that the front loader cargo bikes are extremely popular and trailers are a great option too if you prefer to stick with standard ebikes.
How much weight can an ebike carry?
Most eBikes in our range support between 110-160kg, some up to 200kg. Ebike manufacturers often quote a carrying capacity which is the limit covered under warranty and this is the weight of the bike in addition to the rider and cargo.
How can I make my bike more comfortable?
There are many things you can do from slight bike set up adjustments to investing in different or specialist parts and / or accessories. It depends on what’s not comfortable of course but read our guide here for some of the more common ways to make your bike more comfortable.
SERVICING AND OTHER SERVICES
How much does servicing cost?
We offer discounted rates for our EBB Owners Club members (those who have purchased their bikes from us) and these vary depending on the type of service. Pricing and what is included is visible in our service booking engine here.
How often should I service my ebike?
The answer depends on what you use it for, how often and how hard. However as a guide we recommend the first service within the first 6 months and up to 12 monthly thereafter. One of our best pieces of advice when it comes to maintenance and servicing is to “keep up not catch up”. See the types of services we offer here.
Do I have to bring it to you to get it serviced?
Whether you’re local to us or you live far away, we will provide support to you for anything you purchase from us. Much of what needs servicing regularly though is normal bike stuff and a good local mechanic should be able to take care of you if you can’t get to us.
I want to upgrade my ebike. Can I trade it in?
Yes we offer a trade in program. Find out more here.
EBB OWNERS CLUB
What do I get if I join the EBB Owners Club?
If you buy an ebike from us you automatically qualify as a member of our EBB Owners Club. This gives you access to better rates on servicing your ebike as well as the chance to join our famous EBB Owners Club rides.
How much do I save on servicing?
You will save 25% on service costs as an EBB Owner and for urgent and emergency work we offer our EBB Owners the option to jump the queue so we can get you back on the road faster.
Are the Owners Club rides free?
Yes our standard Sunday morning rides are free of charge (although we recommend bring along some cash for the coffee stop )
How often do you hold the EBB Owners Club rides?
These rides are exclusively for our customers, our EBB Owners, and we aim to have one every couple of months. Sometimes more sometimes less depending on seasons and weather. There is something for everyone – shop-based rides as well as more adventurous exploratory rides so come along if you want to meet some like-minded people and try out some new ride routes. Find out more about the Owners Club rides, including the event schedule here.
SECURITY
Can I insure my eBike?
Absolutely you can! It's worth considering what you're trying to insure against. Is it just theft and accidental damage, or are you thinking about liability as well?
Most customers will assess their needs and double check the terms of their home and contents insurance. Otherwise, bike specific insurance companies and cycling memberships can help you with 1st and 3rd party insurance.
Most customers will assess their needs and double check the terms of their home and contents insurance. Otherwise, bike specific insurance companies and cycling memberships can help you with 1st and 3rd party insurance.
How do I make my bike more secure?
A good lock can go a long way, but which lock should you choose? Rear wheel locks stop your bike for being ridden away but it can still be picked up and carried. A lock that affixes the bike through the frame to something big and heavy helps resolve this.
The other thing to consider is where your bike being kept? The more secure the better obviously. Alarm locks are effective in high foot traffic areas but less so in underground basements. For those circumstances where you're away from your bike for longer periods, we recommend investing in a more robust lock with a high security rating.
The other thing to consider is where your bike being kept? The more secure the better obviously. Alarm locks are effective in high foot traffic areas but less so in underground basements. For those circumstances where you're away from your bike for longer periods, we recommend investing in a more robust lock with a high security rating.
How can I protect my battery while travelling?
For certain brands there are protective covers available. We usually carry these in stock so just let us know you want one.