Terms and Conditions

Product Availability & Online Pricing

All products on our website are subject to availability and all prices are subject to change without prior notice. We make every endeavour to ensure that product prices and availability are correct on the website however please bear in mind that mistakes can happen.

Discounts, Vouchers and Offers

At Electric Bikes Brisbane, we continually strive to offer our customers the best value, alongside our commitment to providing top quality e-bikes and excellent service. From time to time, we offer special promotions and discounts to make our products even more accessible to our community of riders.

However, to ensure fairness and clarity in our pricing, we have implemented the following policy on the use of discount vouchers and promo codes:

  • - Single Use: Discount vouchers and promo codes can only be applied once per transaction and cannot be used in conjunction with any other voucher or promo code.
  • - Non-Stackable Discounts: Discount vouchers and promo codes cannot be used in conjunction with existing discounts or sales. If an item is already on sale, the price paid by the customer will be the lower of the sales price or the advertised price with the voucher code applied. These discounts cannot be combined to further reduce the price of the item.
  • - Application of Vouchers and Codes: All vouchers and promo codes must be entered at the time of checkout. Discounts cannot be applied retroactively to purchases that have already been completed.
  • - Expiration and Validity: All vouchers and promo codes must be used within their stated validity period. Expired vouchers and codes will not be accepted.
  • - Right to Modify or Cancel: Electric Bikes Brisbane reserves the right to modify or cancel vouchers or promo codes at any time.

By using our discount vouchers and promo codes, you agree to the terms outlined in this policy. We appreciate your understanding and cooperation. If you have any questions or need clarification on this policy, please do not hesitate to reach out to our customer service team.

Shipping & Handling

If you live in SEQ and NNSW you have the option of Instore Collection or Instore to Your Door and we have other solutions if you live further afield.

Our preference for further afield deliveries is that we deliver to your local bike shop who we can work with to assist you with ongoing support. 

See further information regarding shipping and handling here»


Full payment of the purchase price, including relevant delivery fees, is to be received before despatch.


We accept payment online via Paypal. For over-the-phone and in-store transactions we also accept payment via bank transfer or with credit and debit cards.

Refund & Returns

As a consumer you are protected by Australian Consumer Law which states that we are not required to provide a refund or replacement item if you change your mind after your make a purchase. Our policy is:
  • - We do not provide refunds or returns for change of mind on electric bicycles, sale and financed items.
  • - We do not provide refunds or returns for change of mind on accessories after 7 days for purchases in-store or ten days for purchases on-line. This is from date of purchase.
  • - We do not refund delivery fees.

View our full Refunds Policy »

Storage At Your Risk

Electric Bikes Brisbane is not a storage facility and does not guarantee the security of property being stored onsite. The storage of your bike on our premises is entirely at your own risk for the duration of the time it is onsite. 

  • For electric bikes that are not picked up within 2 days of service or warranty completion we will charge a storage fee of $5 per day, unless by prior arrangement.
  • If the bike is not collected after 4 weeks it will be sold to recover costs, donated to a charity, or disposed of.

Unless prior arrangements are made, new bikes awaiting for collection will be on-sold if not collected within six weeks of being notified it is ready. 


The manufacturer may change the specification of certain components at any time. Published specifications for all bicycles are as accurate as possible, but on occasions there may be minor variations on the published specifications.

Manufacturer’s Warranty or Guarantee

All bikes purchased from Electric Bikes Brisbane are provided with manufacturer's warranties and this resides with the original owner. Your bike manual will provide further details. However for most of our bikes there is a two year manufacturer's warranty on the drive systems (note: not wear and tear) and is claimable if the bike is used in accordance with the requirements of the manufacturer. 

Privacy & Security

Your privacy and the security of your personal information is important to us. The information collected from this site and/or during the ordering process will be used to respond to your inquiry or to fulfill your order. Your information will be kept strictly confidential and will never be sold or rented.

View our full Privacy Policy »


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Electric Bikes Brisbane or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Electric Bikes Brisbane, with copyright authorship for this collection by Electric Bikes Brisbane, and protected by international copyright laws.

Trade Marks

Electric Bikes Brisbane's trademarks and trade dress may not be used in connection with any product or service that is not Electric Bikes Brisbane's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Electric Bikes Brisbane. All other trademarks not owned by Electric Bikes Brisbane or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Electric Bikes Brisbane or its subsidiaries.

License and Site Access

Electric Bikes Brisbane grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Electric Bikes Brisbane. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Electric Bikes Brisbane.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Electric Bikes Brisbane and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Electric Bikes Brisbane's name or trademarks without the express written consent of Electric Bikes Brisbane. Any unauthorized use terminates the permission or license granted by Electric Bikes Brisbane.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Electric Bikes Brisbane so long as the link does not portray Electric Bikes Brisbane, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use Electric Bikes Brisbane logo or other proprietary graphic or trademark as part of the link without express written permission.


This site is provided by Electric Bikes Brisbane on an "as is" and "as available" basis. Electric Bikes Brisbane makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

Limitation of Liability

To the full extent permissible by applicable law, Electric Bikes Brisbane disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Electric Bikes Brisbane does not warrant that this site, its servers, or e-mail sent from Electric Bikes Brisbane are free of viruses or other harmful components. Electric Bikes Brisbane will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Modification and Severability

We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Questions regarding our Terms of Service, Privacy Policy, or other policy related material can be emailed to us via the Contact Page on this website.