FAQs

Yes. Once you have a good idea on which bike or bikes you are most interested in then we recommend a test ride. We carry a large range with over 100 ebikes in stock at any time. If you complete our eBikeFinder we can assist you with narrowing down the options to the most suitable 2-3 for your requirements. You can Book Your Test Ride here.

We welcome appointments as we can ensure the particular bike is set up and ready for you, and that one of our ebike specialists is available to give you our full attention. You are just as welcome if you prefer to drop in though and we thank you for your patience if we have appointments underway. You can Book Your Test Ride here.

Our head office is located at 26 Douglas St, Milton in Brisbane and we are open Tuesdays to Saturdays. We can also offer test rides in other locations by appointment. Please visit our contact us page here for directions and for our opening hours.

Yes. Our ebike specialists want to put you on the right bike for your requirements and as such you may find yourself trying more than one.

A typical test ride appointment takes about 30-45 minutes with our ebike specialist which will include explaining the functions and setting you up on the bike. The test ride itself can be anywhere from 10-30 minutes around our test ride circuit and, if you need to test on steep hills, may include the hills nearby at Wesley Hospital.

Bikes that are in stock and immediately available, or due into stock within the next 2-3 weeks can be found here.

Call us on 07 2102 9775 to order over the phone, pay in person in the store or order online via our website.

We accept debit cards, credit cards including AMEX, mobile payments, electronic bank transfers and cash. Our online store also offers shopPay and PayPal.

Yes we are happy to offer layby for for up to 6 weeks.

Placing a deposit will ensure that the bike is held for you. If you change your mind regarding that bike your deposit is transferrable to another bike.

We have a 30-day policy to request a refund or exchange. If it is because you have changed your mind though, we are not obligated under Consumer Law to provide a refund and a restocking fee applies if we accept.
If you place a deposit to secure a bike and change your mind this is transferrable to another bike and we are happy to hold you deposit for up to 12 months before it is forfeited. As a policy we do not offer refunds and we encourage you to familiarise yourself with our refunds and returns policy before proceeding with a deposit or purchase.

We strive to offer unbeatable service and competitive prices so if you do find something cheaper elsewhere please do get in touch, providing proof of the lower price and we’ll do our best to match it.

Yes we offer 6 month interest-free finance with Humm90. Learn more here.

Yes. We offer the Studio 19 rental option and they provide the option to buy outright down the track. Find out more here.

If your bike requires building expect it to take from 2-5 working days to build from the time of order (or from the time we receive the bike into stock). We'll be in touch when you order though to find out when you prefer to receive it and we will let you know as soon as it is built and ready for you to collect.

Yes. You can order directly off our website and nominate when you checkout if you want to collect it instore.

Allow 20-30 mins if you wish our staff to run you through the key operations and aftercare.

Yes, in most cases we can deliver to your home or to your local bike shop. See more about Delivery and Shipping here. Note. There are restrictions on sending some bikes interstates.

There are a number of ways ranging from riding it - a great way to get acquainted - carrying it on a bike rack, carrying it in or on your car, or getting it delivered / shipped. Check out our blog on How To Transport Your EBike.

No, usually it is extra. If you require shipping we simply pass on the cost that we are charged.

Transit insurance is included with our Store to Door service, however, if another mode of shipping is being used eg. boxed you should explore your own options.

If you buy an ebike from us you automatically qualify as a member of our EBB Owners Club. This gives you access to better rates on servicing your ebike as well as the chance to join our famous EBB Owners Club rides.

These rides are exclusively for our customers, our EBB Owners, and we aim to have one every couple of months. Sometimes more, sometimes less depending on seasons and weather. There is something for everyone – shop-based rides as well as more adventurous exploratory rides so come along if you want to meet some like-minded people and try out some new ride routes. Find out more about the Owners Club rides, including the event schedule here.

You will save 25% on our standard service rates as an EBB Owner and for urgent and emergency work we offer our EBB Owners the option to jump the queue so we can get you back on the road faster.

Usually (although we recommend bring along some cash for the coffee stop.)

On a legal electric bike the motor will assist your pedalling up to 25km/h. You can pedal faster than this if you want though or as fast as gravity will allow.

From 31 August 2026 you will be required to hold a drivers license, unless you have an exemption (parental supervision and disability).

It depends on a variety of factors and no two ebikes will produce exactly the same range. Bikes is out range have a min 50-60km range, some up to 150-200km. Any quoted "up to" range estimate is generally the maximum range possible given favourable conditions including terrain, weather, rider input and more. If you love riding on higher power levels then, as a guide, halve the "up to" estimate.
For Bosch-powered bikes, Bosch has a comprehensive online tool to calculate your estimated range which you can find here.

Battery life can vary based on usage; however, our general guide is anywhere from 2-5 years. Each battery has a limited number of 'charge cycles' but often we find this not to be the limitation. The main contributor to shorter life spans is how you look after your battery. Learn more here.

We have all done it at one point or another so don't fret! The bike can still be pedalled without battery assistance – it is designed this way. Just get it back on charge as soon as you can so the battery isn’t left empty for long.

Yes, for most of our range. There are some ebikes that have batteries built into the frame (mainly those built to be as light as possible). For these ones you will need to take it to an ebike technician if you need to remove it.

We define a 'beginner' as a less experienced or less confident rider. Therefore your ebike should be easy to ride and help you grow in expertise and confidence. See our guide on What Makes A Good Beginners EBike.

Simplest rule is "if it feels right, it is." A test ride or sitting on the bike in the shop with knowledgeable staff is a great means for this. Most people will be satisfied by following the manufacturer's guidance which asks how tall you are.
Where this conversation becomes more difficult is on different styles of bike so please check out our guide here. Uneven body proportions and those in less common height ranges can also have a more difficult time. Check out our smaller riders section for assistance here.

Most punctures are preventable and are caused by lack of maintenance. Keeping the tyre pressures at the recommended pressure is the best way to avoid punctures. There are products that help prevent punctures too so talk to us about what will suit your situation.

EBikes these days range from 11kg up to about 30kg (for heavy-duty dual battery ones). Weight depends on the category of riding but most ebikes weigh between 20-25kg. The weight of the bike can add to its stability though so be sure to talk to us about any particular needs you have regarding weight as there are lots of options.

Yes, we carry a great range of accessories to help you set your bike up to be as useful, reliable and fun as possible. Plus we have learned from years of experience what works to help make it more comfortable and easier to look after and maintain so don’t be shy in asking

Panniers and baskets are a great means of transporting bags or your laptop. Just check the sizing of your laptop before selecting which basket/pannier. If you prefer to keep your bike streamlined then backpacks can also work.

Children from 9 months to 23kg are often able to accompany you on your rides with the range of child seats that we offer. Most child seats will be fixed to the rear rack.
For older children, and for multiple children, please check out our range of cargo bikes .

Yes and how this works depends on the size of your dog(s). There are front and rear basket options available although most commonly we opt for rear as there are dog-specific features and add-ons available that make your little doggo more secure. Accompany this with a handlebar mirror for you to check on your fluffy companion's big grin!
For larger dogs or multiple dogs we find that the front loader cargo bikes are extremely popular and trailers are a great option too if you prefer to stick with standard ebikes.

Most eBikes in our range support between 110-160kg, some up to 220kg. Ebike manufacturers often quote a carrying capacity which is the limit covered under warranty and this is the weight of the bike in addition to the rider and cargo.

There are many things you can do from bike set up adjustments to investing in different or specialist parts and / or accessories. Read our guide here for some of the more common ways to make your bike more comfortable.

We offer discounted rates for our EBB Owners Club members (those who have purchased their bikes from us) and these vary depending on the type of service. Pricing and what is included is visible in our service booking engine here.

The answer depends on what you use it for, how often and how hard. An annual service is the minimum. One of our best pieces of advice when it comes to maintenance and servicing is to “keep up not catch up”. See the types of services we offer here.

Yes we offer a trade in program. Find out more here.

Yes. There are specialist insurers and some home and contents providers may include it. insurance.

We recommend getting a robust lock with a high security rating at minimum. Bosch ebikes with Smart System have free digital locking and there are other products that can provide alarms and tracking. Ask us when you are buying your bike. We have an excellent range of security options.