5 Star Customer Service Promise

We’ve been on the customer side of bike ownership for nearly 4 decades, and have experienced the great, and sometimes not so great service from bike shops from around the world.

Buying and owning an electric bike is a big decision and we believe our 5 Star Customer Service Promise will give you peace of mind and the best possible ownership experience.

1. Three easy steps to your perfect electric bike

Step 1: Give us a call on 1300 553 110 or check out our Buyer Guides

There’s a lot to think about when it comes to choosing an electric bike - mid-drive vs hub-drive, battery size, what gearing systems. Add to that frame and component choices and it can be a lot to get your head around.

Let our friendly and experienced Electric Bikes Brisbane team help you narrow down the choices to the best ebike(s) that suit your budget and needs. Thats what we love to to do and that is what we are renowned for.

Step 2: Book in a time for a test ride

We guarantee that you will receive one-to-one attention and that you have the time and the space to try out in a safe environment. We don't do the hard sell as we believe that choosing the best ebike is about finding your perfect match - it will just feel right. You can book your test ride experience online or call us on 1300 553 110.

Step 3: Try before you buy

We recognise that sometimes you need more time to make up your mind, or maybe you’ve got a particular route or hill that you want to make sure an ebike can handle for you before you make the investment. If that‘s the case you can take advantage of our e-bike hire service and give it a whirl on home ground.  

2. Fixed price servicing

There’s nothing worse than getting a surprise service bill that’s much higher than you expected. That’s why our ebike services are carried out at a fixed labour price.

View our Services and Prices »

We also promise that we agree any extra work upfront before we go ahead and that we will only replace your wear and tear parts with their equivalent specification and priced replacements. If by chance we only have a higher specification part in stock we will fit this instead to get you back on the road as quickly as possible at our cost not yours.

3. Proactive and preventative maintenance and safety checks

In the same way that a car manufacturer carries out routine servicing and safety checks at particular point in your car’s life, we do the same with all of our electric bikes. That way you can always be certain that your bike is in tip-top condition, working at its optimum efficiency and avoid costly repairs that can result from an ad-hoc approach.

4. Electric bike trade in plan

We only stock high quality products that have a proven track record for reliability and longevity so we are more than happy to trade it in against a newer model when the time comes to upgrade.

We are also researching the possibility of an electric bike re-cycling scheme where we donate or make electric bikes and relevant components available to third world countries, disadvantaged individuals, and charities. If you know of a worthy cause please let us know via our Contact Page.

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