Customer Reviews

We set out from Day 1 nearly 10 years ago to provide 5-star service and we still strive for this today. Thank you to Murray for going on camera :) and for your kind words. It's our pleasure.


What other customers say...

"I found every part of my purchase experience fantastic. The team talked me through numerous options and their pro's and con's, allowing me to choose a bike I absolutely love riding. Any questions and concerns post sales have been solved immediately by the maintenance crew who could easily be mistaken for a formula one pit crew with their responsiveness, knowledge and sheer efficiency. I guess the best endorsement I could give of this team is that I am now buying my second bike just 3 months after my can never have too many bikes! Happy to answer any questions you might have about my experience. But I think I have made it quite clear I am a massive fan and recommend this team for any needs you have in this space!"

-- Jasone-Mountain Bike

"I purchased 2 eBikes from these guys and they were AMAZING from sales to setup to support. Great service, extremely helpful, fast shipping, lots of detail and help.

All the staff are fantastic, friendly, well trained, very knowledgeable and go the extra mile to help. And they also have great prices and deals! I bought a $200,000 BMW a week before and the BMW sales and service team were terrible in comparison. BMW if you're listening, send your staff for training to Electric Bikes Brisbane!!!

Highly, highly recommend Electric Bikes Brisbane"

-- Scott - Road Bike


"If you want a high end ebike and great informative and friendly customer service then this is your go-to place."

-- Thorsten - Riese & Muller


"I purchased an Kalkhoff ebike from Electric Bikes in Brisbane. They made the whole process a wonderful experience. As I live down in the South if Tasmania it's difficult to get a lot of choice from our local Bike Shops. I highly recommend dealing with EBB for your next ebike purchase you wont regret it! ."

-- David - Kalkhoff

"These guys were awesome. I’m in Canberra and wanted a model that wasn’t available closer to home. I felt secure and comfortable ordering from them, communication was great and the bike is everything I had hoped for. I would not hesitate to recommend them whether you are shopping in person or from a few thousand ks away."

-- Riddhi - Orbea

"Picked up my Focus Jam2 today. Absolutely stoked with the bike and was thoroughly impressed by the excellent customer service and knowledge of the staff. This is THE place to buy your next e-bike."

-- Jake - Focus

"Fantastic service, and the Orbea exceeded my expectations. Great communication and bicycle delivery could not have been more timely."

-- David - Orbea

"Hi - I just read your testimonial from Chris, and wanted to share that I too love my ebike, Purchased from you in October 2016. I've done 5000kms and just love my commute (25km return each day I ride). I echo Chris's sentiment regarding not worrying about your fitness level - which was something I was concerned about, but found with my awesome bike I can absolutely ride every day. And the hard to puncture tyres - that were included on my bike have completely performed. I've never been stuck with a puncture. My husband and sister have both bought eBikes now too!"

-- Morgana - Kalkhoff

"I just wanted to thank you and let you know that I am very happy with the ebike i got from you. I been riding it to work every day - about 25 km a day. (I used to ride my Ducati motor bike every day.) I find it only take about 5 minutes more on the Ebike riding to work than using my Ducati. And the best thing is I am getting fitter and finding it more fun. I went for a Sunday morning ride today up to Mt Mee and back just over 100ks (not bad for a 58 year old!) It’s over 1650 metres above sea level so some nice hills to get up. It’s a great way of getting around Brisbane and if you’re a bit adventurous like me you can ride all the way up Mt Mee and back on just one battery charge. Looking forward to buying another Ebike from you maybe in the new year!"

-- StephenAdventure ebike

"Excellent after sales service from Nick and the Team. Super quick response with immediate replacement of my faulty battery. I highly recommend this store for professional and friendly bike service needs."

-- Tracey

"They will actually get back to you when you leave a message! And do their best to help which ever way they can. Thanks guys."

-- Andy

"I have been to a lot of E Bike shops and in my opinion this is the best. Great range of good quality bikes, Staff know their products and are very helpful. I travelled over 600 km to purchase my bike from here and was definitely worth the drive. I walked in to ask the staff a few questions about their bikes. Went for a test ride and I was sold on the first steep incline I road up. It made riding so much fun. Now I am an owner of a mid-drive mountain bike and having a great time getting back into shape after injury."

-- Michael - e-Mountain Bike

"These guys rock. Had an unfortunate warranty claim and these guys went above and beyond to get it sorted. So glad I bought from these guys as they really know what they are doing."

-- Andrew

"I have now experienced the whole process, from sales to service and repair so I can pretty much comment on the whole package and I must say that the customer attention has been highly professional, very friendly and greatly appreciated. Thanks!"

-- Lindsay

"I have recently purchased an ebike and couldn't be happier. The service I received from Electric Bikes Brisbane was phenomenal! I had the opportunity to take the bike on a long hilly test-ride. All my questions were answered professionally & honestly (including pros & cons of the various models I was interested in. The bike I have ended up with is AMAZING! Having shopped around I can whole-heartedly say that I am very happy that I have purchased my bike from Electric Bikes Brisbane - not only were Nick & Sam extra-ordinarily helpful, they delivered the bike with additional fixtures already installed saving me both time & money! There is no feeling quite like being able to relax & enjoy the feeling of the breeze against my face as I power down AND UP the hills of Brisbane! Nick & Sam clearly love cycling and have a passion for customer service that is a rarity nowadays - many thanks!"

-- Ellen

"I've taken delivery of a beautiful Riese and Müller e-bike in June and I couldn't be happier. "Big Red" can be spotted in many parts of Brisbane as I make excuses to ride to wherever I can. I'm not a sweaty, lycra wearing crazy :) but I love the fresh air and traffic/hill beating experience the R&M has given me. Instead of finding a reason to not ride, I am finding many TO ride. EBB's shop has a great spot to try out bikes safely and they are helpful and patient about making sure you choose the right bike for you. Now off for another ride."

-- Helen - Riese & Müller