Delivery of Your EBike
SHIPPING & HANDLING
Electric Bikes – Delivery
We offer a range of solutions to deliver your electric bike to you:
- Collect instore
- Store to Door delivery - hand delivered by our staff to your door
- Commercial freight delivery - available for certain brands only
If you live further afield we can also deliver to your local bike shop who we can work with to assist you with ongoing support.
Our priority is to ensure your purchases arrive safely and in excellent condition. Delivery times vary depending on where you live and how you choose to collect. If you require your bike to be delivered by a commercial freight company you can expect delivery within 3 – 7 working days (albeit there has been significant disruption of late and it may take longer) and you will be provided with a tracking link.
Accessories & Parts
Delivery to all states and territories in Australia is primarily via Australia Post. Please allow 3-7 working days for delivery of your purchase from time of payment.
Shipping to most destinations vary, depending on the destination and mode of transport. As a rule of thumb it is approx. $250 - $400 however this is an estimate only. Destinations that are remote to Brisbane eg. rural areas can attract higher freight charges. We take extra care when packing your bike and do our best to protect it should it experience rough handling whilst in transit.
IMPORTANT DELIVERY ADVICE
It is the buyer's responsibility to obtain insurance for goods in transit. We strongly advise you to obtain insurance for valuable items.
- Please do not accept delivery from the courier if you judge that the package and contents have been damaged.
- Please do not sign for a package as damaged even if the driver asks you to do so. Signing for damage often voids any liability of the shipping company and will also void the insurance covering that consignment.