Delivery of Your EBike

SHIPPING & HANDLING

Electric Bikes – if shipping is required

We deliver our electric bikes to all states and territories in Australia. Electric bikes are classified as sensitive freight. The lithium ion battery is classified as dangerous goods hence attracts extra charges and requires care in transit. We use specialist freight companies to ensure your purchases arrive safely and in excellent condition. Shipping times vary depending on where you live however deliveries are generally within 3 – 7 working days. You will be provided with a tracking link by our freight company upon collection from our store.

Accessories & Parts

Delivery to all states and territories in Australia is primarily via Australia Post. Please allow 3-7 working days for delivery of your purchase from time of payment.

Shipping Fees

Shipping to most destinations is estimated at $100 - $200 (including the dangerous goods charge) for each customer order however this is an estimate only. Destinations that are remote to Brisbane eg. Western Australia, Darwin etc and rural areas can attract higher freight charges however we cap these charges at $300 unless special circumstances apply. We take extra care when packing your bike and do our best to protect it should it experience rough handling whilst in transit.

IMPORTANT DELIVERY ADVICE

It is the buyer's responsibility to obtain insurance for goods in transit. We strongly advise you to obtain insurance for valuable items.

• Please do not accept delivery from the courier if you judge that the package and contents have been damaged.
• Please do not sign for a package as damaged even if the driver asks you to do so. Signing for damage often voids any liability of the shipping company and will also void the insurance covering that consignment.