Electric Bike Service Centre Brisbane

Brisbane's most experienced eBike workshop — Bosch-accredited and trusted by riders across South East Queensland since 2013

You’ve invested a lot in your pride and joy. It deserves looking after from a specialist with qualified technicians equipped with the correct tools and software.

With years of electric bike experience under our belts, Electric Bikes Brisbane has an outstanding reputation for service and technical expertise. We are Queensland’s leading electric bike service centre and an authorised service centre for most of the major electric bike drive systems - Bosch, Shimano, Fazua, Mahle, Avinox and more. We are also the approved service agent for most leading e-bike brands.

We understand how important your e-bike is to you. We have designed our service centre to offer a professional experience to keep you running as smoothly and efficiently as possible, and to get you back out there moving as quickly as possible.

Service Centre Operating Hours

Our service centre is open from Tuesday to Friday 9.30am - 5.00pm 

How to Book Your Service or Repair

All servicing, repair, adjustment and warranty work is by appointment. (Similar to most motor vehicle service centres.) 

This ensures you have the best qualified tech for the job at hand and so that we can get your bike back to you as quickly as possible.

We have an online booking facility (link below) and encourage you to book early. 

If you bring your ebike in without an appointment you risk us not having the capacity to take it in or work on it immediately. If we have capacity though we will always try to accommodate.

Dropping Off and Collecting

You are welcome to drop off your bike a day or two before your appointment, and collect it a day or two after it is ready. We do not have storage capacity for long term storage so will add a weekly storage charge if you do not collect within 7 days of being notified it is ready. 

Service Intervals

Complimentary Tune Up

If you are a new owner we offer a complimentary tune up within your first 45 days. Book using the 'book your service' link above. 

Recommended Service Intervals 

How often your eBike needs a service depends on how you ride it and what type of eBike it is. Commuters, cargo bikes, eMTBs, and touring bikes all have different service rhythms. All ebikes require at least an annual service.

Our senior technicians have put together a complete guide to service intervals, the most common avoidable faults, and what a Bosch eBike service at EBB includes.

Technical Support

We understand that receiving technical support without the need to bring your ebike in is important. 

Should you need remote technical support please: 

- Call and leave a message on the service centre line, our techs will return your call when they have finished working on the scheduled services, or 

- Submit a support request (preferred ).

Submitting an online support request is preferable as more detailed information can be provided, including the option to upload video and/or photos. This extra information will speed up our ability to resolve for you. 

Warranty Resolution

Most of the ebikes that we sell have a two or three-year manufacturers warranty. This provides replacement of parts free of charge for manufacturing defects.

If your warranty claim is approved by the manufacturer we provide full warranty resolution, including labour, free of charge for our customers who have purchased their bikes from us.

See more on what is and isn't generally covered under warranty, and the process to make a claim here >>.

Spare Parts & Tech Help

We are not a parts sales centre. However we stock a comprehensive range of spares on the brands that we represent to help our customers keep their bike in tip top shape when it needs servicing or repaired. 

Given the complex nature of electric bikes and the importance matching the correct parts to specifications, our general policy is to not sell spare parts separately. 

For assistance with sourcing spares or tech help see our Guide here>>.