Parts and Tech Help

We operate a full-service workshop to support our customers who have purchased their electric bikes from us. The parts that we stock are primarily for this purpose, which means we are not a general parts reseller. You can see which parts we have available for sale here. 

If you require parts or technical assistance, and your bike is within our scope of operation, please complete the enquiry form (below). Our service centre aims to respond within 2-5 working days. 

 

What We Can't Help With

  • - Regulations prohibit us from working on uncompliant or overpowered electric bikes.
  • - Due to insurance limitations, we are not able to work on ebike conversions.
  • - Bikes from brands that we don't sell or brands that have withdrawn parts and support from Australia


Electric Bike Parts - Warning

Electric bikes are complex and there is an enormous variation in styles, systems and components in circulation. It is important, particularly with electrical components, that the correct parts are matched to the system.

Older systems, and even some recent models, do not have technical diagrams or blueprints. Parts often need to be identified and matched manually to avoid the incorrect ones being ordered and/or installed. 

Therefore, if our service centre is assisting you, you may be asked to send photographs or videos, or bring your bike in.


Older, Online and Second Hand EBikes

If your ebike is over five years old or has been purchased online or second hand, parts are often not readily available, even for us.

So, if you are looking for spare parts for an older brand or style of bike, or a brand that we do not stock, here are some suggestions on where you might be able to find the parts you are looking for:

* Contact the importer or manufacturer of your brand of bike or the original retailer. Manufacturers and importers are required to offer spare parts for their bikes for five years.

* Most electrical parts such as batteries, chargers, controllers etc can be sourced on eBay – we suggest you start there if you cannot locate the importer or manufacturer.

* Sometimes places like Hobbyrama and Jaycar Electronics have electrical parts that are compatible with electric bike systems and batteries so they are also worth talking to.

    For regular mechanical parts such as spokes, chains, brakes etc your local bike shop should be able to help. EBikes with hub motors have wheels with particular spoke lengths so if you take your bike with you when you visit them they will be able to measure and assist you accordingly.

     

    Faults and DIY Projects for Electric Bikes

    If you have purchased your ebike from Electric Bikes Brisbane then we provide full warranty and post-sales technical support free of charge to our customers.

    However, if you are seeking advice from our ebike technicians on DIY projects or issues on a bike that you have not purchased from us then there will be charges to cover our technicians' time.

    We have found, though, that there is a lot of helpful material available online if you prefer not to pay. Our two main go-to places for extra help on electrical and mechanical diagnostics and how-to’s are YouTube and the websites of the bike or parts and tools manufacturers.

    If you want technical assistance from us with a DIY project or if you want help diagnosing a fault with a bike that is out of warranty or purchased elsewhere, please complete our Workshop Service Booking Form.