We get hundreds of calls per week regarding parts for ebikes and for assistance with electric bikes so we've put together this guide to help you with your queries. While we would love to help all of you, sometimes it just isn’t possible so we hope this helps.
We only have a small range of spare parts on hand and our spares are mainly for the brands that we carry. All our brands have lithium ion batteries and the more recent drive systems such as Bosch and Shimano so we can usually always source these parts if needed.
Many of the older ebikes use parts that are bespoke to that bike and are therefore not readily available to source, even for us. So, if you are looking for spare parts for an older brand or style of bike, here are some suggestions on where you might be able to find the parts you are looking for:
For regular mechanical parts such as spokes, chains, brakes etc your local bike shop should be able to help. Sometimes e-bikes have hub motors have wheels with particular spoke lengths so if you take your bike with you when you visit them they will be able to measure and assist you accordingly.
Buying a second hand electric bike can be tempting and often they are a lot cheaper. Here are some tips to help you avoid your ‘bargain’ costing you a lot more money than than you were expecting. Read our tips for buying a second hand ebike »
If you have purchased your e-bike from Electric Bikes Brisbane then we provide full warranty and post-sales technical support free of charge as a service to our customers. However, if you are seeking advice from our ebike technicians on DIY projects or issues on a bike that you have not purchased from us then there will be charges to cover our costs.
We have found though that there is a lot of helpful material available online if you prefer not to pay. Our two main go-to places for extra help on electrical and mechanical diagnostics and how-to’s are YouTube and the websites of the bike or parts and tools manufacturers.
If you want technical assistance from us with a DIY project, eg. installing a conversion kit, or if you want help with diagnosing a fault with your bike that is out of warranty or purchased elsewhere, please complete our Workshop Service Booking Form. Please note that charges may apply.
Most brands publish their warranty policies and user manuals on their websites. They can differ substantially between brands so you should familiarise yourself with the policy for the brand of the bike that you have.
If you have an issue that you believe should be dealt with under warranty, and your bike is a brand that we stock and is within its warranty period, please complete our Warranty Claim Form.
Still need help? Please send your inquiry using our Contact Form and one of our team will be in touch as soon as we can.