Ebike Warranty Claims

The Warranty for Electric Bikes

We only stock brands that provide exceptional warranty support. Should you ever have an issue with your electric bike our aim is to get you back on the road again as quickly as possible, so the warranty support provided by a manufacturer is a big factor in which brands we choose to stock. For most manufacturers the warranty period on the drive system (the most expensive part of your e-bike) is two years, however we also have ebikes with three-year warranties.

Your e-bike warranty protects you against manufacturing defects, not for wear and tear. A general rule of thumb for mechanical components and accessories in particular is that if it worked when you picked your bike up from the shop then it may be considered wear and tear, not warranty.

Should a part on your ebike prove to be faulty then a replacement part will be provided by the manufacturer free of charge. The warranty is a parts replacement warranty which means that aspects such as diagnosing what the issue is (if required) and the labour to install and repair components is generally not included.

If you have purchased your e-bike from Electric Bikes Brisbane then we provide full warranty support free of charge as a service to our customers. However, if you have not purchased your ebike from us then there will be charges to cover our costs.

If you have a warranty claim please complete our Warranty Claim Form* and we will be in touch as soon as possible to arrange a time to bring your bike into the workshop.

*The information you provide in the Warranty Claim Form is required by manufacturers and also assists us to expedite the claim on your behalf so that we can get you back on the road again more quickly.