Make a Warranty Claim

If you have purchased your e-bike from Electric Bikes Brisbane then we provide full warranty support free of charge. However, if you have not purchased your ebike from us then there will be charges to cover our costs.

Step 1: Complete the Claim Form

If you have a warranty claim please complete the claim form (button below) to get the process started. This gives us the information necessary to get the process underway with the manufacturer.

Make A Warranty Claim

One of our staff will contact you to confirm receipt of the claim and advise next steps. You will be asked to bring the bike into the service centre so that a formal diagnosis can be done and we can liaise with the manufacturer on your behalf.

For our out-of-town customers, we will be in touch with next steps which best facilitate a resolution.  

Step 2: Validating and facilitating the claim

Once we have received instructions from the manufacturer on next steps, we will contact you to confirm the outcome of your claim and next steps. 

Timeframes to resolve the claims vary substantially. It will depend upon how complex the issue is and also how quickly the replacement for the defective item is immediately available. 

Rest assured, our aim is to get you back riding as quickly as possible!

Your ebike warranty - what does it cover?

Your e-bike warranty protects you against manufacturing defects.

Wear and tear is not covered. A general rule of thumb for mechanical components and accessories is that if it worked when you picked your bike up from the shop then it may be considered wear and tear, not warranty.

See more about what ebike warranties generally do and don't cover here>>.

Please also note our Refund Policy.