Congratulations on your new e-bike! It’s a purchase that many of our customers consider to be the best thing that they have ever bought and hopefully this will be the same for you.
There is a lot of new information to take in during the purchase and handover process. In case it was information overload, here are our key pointers about servicing, aftercare and operating your new ebike.
Key Pointers (more info below)
Servicing and adjustments - service intervals are approx every 6-12 months and you may have a need for adjustments and customisations after you have been riding for a while. You can book this into our service centre online.
Our Service Centre is open Mon - Fri and operates by appointment. We encourage you to book in advance as we are often booked out 1-3 weeks ahead. We thank you for your understanding that drop-in and emergency work may not be possible on-the-spot.
Give us a call if you have an urgent job though and we will do our best to help.
Registering your Warranty - most (not all) brands have an online registration for warranty. Please see your user manuals for further info or google the brand's website. You will have received your frame /serial numbers from us and further info is can be found n your manual or on your manual box.
Operating Your Bike - if you have ridden your bike already you will be across the basics. See our video below for a recap and further info and don't forget that your manuals contain excellent and need-to-know info too.
EBB quick guides - we have developed a host of practical guides to help you make your ebike riding as enjoyable as possible: How to avoid punctures. How to look after your battery. How to adjust your seat height... and more.
EBB Owners Club Rides - join us on our club rides and discover some beautiful trails in Brisbane, SEQ and NNSW. A great way to meet like minded people and have an enjoyable day or weekend out.
Service intervals vary depending on usage and bike however your ebike should be professionally serviced at least every 8-12 months. This is to keep it in good running order and also to preserve your warranty if required by some manufacturers (see your manual).
We recommend an initial service after purchase though within 4-6 months or at around 500km, whichever is sooner. This will tighten up the things that loosen naturally as they wear in. If you are experiencing issues of any kind in those early days when you first start using your bike then we offer a free post sale adjustment to address this early.
We operate by appointment only and you can book servicing, repairs, adjustments and diagnostics online.
If you drop in without an appointment – even for quick adjustments - please understand that you may be asked to leave your bike with us until we have availability. We will assist if we can however scheduled appointments take priority.
Our service centre is open Monday - Friday, 9.30am - 6pm.
It is not open on weekends however you are welcome to drop your bike off on Saturdays for work that is scheduled the following week.
Most user manuals are available online now and many brands also provide a printed manual with your bike. Some brands (not all) also ask that you register your electric bike for warranty purposes. Please follow the instructions provided in your manuals or refer to the website of the manufacturer of your ebike.
Each manufacturer has their own warranty policy and details are provided in your manuals. Here is a summary of the common warranty inclusions and exclusions, and the process to claim should you ever need to.
Some e-bikes are lower maintenance than others but they all need looking after. And some of us are newer to bikes than others and are learning about all things bicycle and ebike.
We have developed a host of practical guides to help make your new ebike experience more enjoyable, and cover topics such as:
How to avoid flat tyres - We recommend buying a bike pump :)
Do's and don'ts for ebikes and rain - handy for current weather!
What pre-ride checks you should do - safety and maintenance
How to adjust your seat height - a beginners guide
How to look after your battery - make the most of your investment
Buying an electric bike from Electric Bikes Brisbane automatically qualifies you to be a member of our EBB Owners Club. As well as discounted service rates and priority service bookings, we also host exclusive EBB Owners Club rides and events.
These are casual, fun rides and it's always great to have new riders join in.
Find out more about the EBB Owners Club here.
If there's a ride you want to participate in just follow the links to register so we know to expect you :)
Congratulations again on your new e-bike, thank you for buying from Electric Bikes Brisbane and we wish you many happy and safe hours of riding.
Avoid being stranded while out riding with these trail essentials. HINT: You don't have to be that mechanically-minded to get yourself out of trouble.
Ever wondered how to quickly find out what pressure to pump your tires to or what size tube or replacement tire you might need? We show you how and where to find it in this video.