SHIPPING / COLLECTION
We typically have anywhere from 200-300 eBikes in stock with many more scheduled to arrive throughout the year. If your bike is currently in stock and requires building expect it to take from 2-5 working days to build from the time of order (or from the time we receive the bike into stock). We'll be in touch when you order though to find out when you prefer to receive it and we will let you know as soon as it is built and ready for you to collect.
Yes, if you prefer to. You can order directly off our website and nominate when you checkout if you want to collect it instore or if you want us to deliver it you.
Allow 20-30 mins if you wish our staff to run you through the key operations and aftercare.
Yes we can deliver to your home with our EBB Delivery Fleet if you live within our delivery area. If you live further afield such as in a regional area we can deliver to your local bike shop using a national carrier. See more about Delivery and Shipping here.
There are a number of ways ranging from riding it (what a great way to get acquainted), carrying it on a bike rack, carrying it in or on your car, or getting it delivered / shipped. Check out our blog on How To Transport Your EBike.
You can go as fast as you can pedal or that gravity will allow. However Australian Law states that for public road and trail use the motor provides assistance up to 25km/h.
Just like a normal bicycle you don’t need a license.
If you're wondering how far you can go on a single charge, just know it depends on a variety of factors and no two ebikes will produce exactly the same range. Any quoted "up to" range estimate is generally the maximum range possible given favourable conditions including terrain, weather, rider input and more. If you are a power junkie and love riding on higher power levels then as a guide halve the "up to" estimate.
Should you have a Bosch powered eBike, they have a wonderful online tool to calculate your estimated range which you can find here.
Battery life can vary based on usage; however, our general guide is anywhere from 2-5 years. Each battery has a limited number of 'charge cycles' but often we find this not to be the limitation. The main contributor to shorter life spans is how you look after your battery. Learn more here.
We have all done it at one point or another so don't fret! The bike can still be pedalled without battery assistance – it is designed this way. Just get it back on charge as soon as you can so the battery isn’t left empty for long.
Absolutely. Once you have a good idea on which bike or bikes you are most interested in then we recommend a test ride. We carry a large range with 200-300 ebikes in stock at any time so if you complete our eBikeFinder we can assist you with narrowing down the options to the most suitable 2-3 for your requirements. You can Book Your Test Ride here.
We welcome appointments as we can ensure the particular bike is set up and ready for you, and that one of our ebike specialists is available to give you our full attention. You are just as welcome if you prefer to drop in though and we thank you for your patience if we have appointments underway. You can Book Your Test Ride here.
Our head office is located at 26 Douglas St, Milton in Brisbane and we are open Mondays to Saturdays. We can also offer test rides in other locations by appointment. Please visit our contact us page here for directions and for our opening hours.
Our ebike specialists want to put you on the right bike for your requirements and as such you may find yourself trying more than one.
A typical test ride appointment takes about 30-40 minutes with our ebike specialist and can include a test ride anywhere up to 15-20 minutes.
You can call us to order over the phone, pay in person in the store or order online via our website.
We accept debit cards, credit cards, mobile payments, paypal, electronic bank transfers and cash. We do not accept AmEx instore however you may use AmEx if you purchase through our online store. Our online store also offers shopPay.
Yes we are happy to offer layby for in-stock ebikes for up to 6 weeks.
Placing a deposit will ensure that the bike is held for you. If you change your mind regarding that bike your deposit is transferrable to another bike.
We take huge pride and invest a lot of effort in finding the right eBike for you, and in doing so very rarely find a scenario in which customers are unhappy with their order.
If this should occur though we will happily exchange for a suitable item under certain circumstances. As a policy we do not offer refunds and we encourage you to familiarise yourself with our refunds and returns policy before proceeding with a deposit or purchase.
We understand that you have other options when considering your purchase in today’s competitive marketplace and we’d love to have you as part of Electric Bikes Brisbane. We strive to offer unbeatable service and competitive prices so if you do find something cheaper elsewhere please do get in touch, providing proof of the lower price and we’ll do our best to match it.
Yes we offer 12 month interest-free finance. Learn more here.
Yes. We offer rent and rent-to-buy options. Find out more here.
CARRYING THINGS AND ACCESSORISING
Yes, we carry a great range of accessories to help you set your bike up to be as useful, reliable and fun as possible. Plus we have learned from years of experience what works to help make it more comfortable and easier to look after and maintain so don’t be shy in asking :D
Panniers and baskets are a great means of transporting bags or your laptop. Just check the sizing of your laptop before selecting which basket/pannier. If you prefer to keep your bike streamlined then backpacks can also work.
We carry a top range of waterproof panniers and have plenty of bags and baskets so can help you get set up just the way you need.
Children from 9 months to 23kg are often able to accompany you on your rides with the range of child seats that we offer. Most child seats will be affixed to the rear rack or seat tube of your bike and generally allow for children up to 23kg.
For children above this weight rating, and for multiple children, please check out our range of cargo bikes . Some can even support a fully grown adult on the back or in the bucket!
Yes and how this works depends on the size of your dog(s). There are front and rear basket options available although most commonly we opt for rear as there are dog-specific features and add-ons available that make your little doggo more secure. Accompany this with a handlebar mirror for you to check on your fluffy companion's big grin!
For larger dogs or multiple dogs we find that the front loader cargo bikes are extremely popular and trailers are a great option too if you prefer to stick with standard ebikes.
Most eBikes in our range support between 110-160kg, some up to 200kg. Ebike manufacturers often quote a carrying capacity which is the limit covered under warranty and this is the weight of the bike in addition to the rider and cargo.
There are many things you can do from slight bike set up adjustments to investing in different or specialist parts and / or accessories. It depends on what’s not comfortable of course but read our guide here for some of the more common ways to make your bike more comfortable.
SERVICING AND OTHER SERVICES
We offer discounted rates for our EBB Owners Club members (those who have purchased their bikes from us) and these vary depending on the type of service. Pricing and what is included is visible in our service booking engine here.
The answer depends on what you use it for, how often and how hard. However as a guide we recommend the first service within the first 6 months and up to 12 monthly thereafter. One of our best pieces of advice when it comes to maintenance and servicing is to “keep up not catch up”. See the types of services we offer here.
Whether you’re local to us or you live far away, we will provide support to you for anything you purchase from us. Much of what needs servicing regularly though is normal bike stuff and a good local mechanic should be able to take care of you if you can’t get to us.
Yes we offer a trade in program. Find out more here.
EBB OWNERS CLUB
If you buy an ebike from us you automatically qualify as a member of our EBB Owners Club. This gives you access to better rates on servicing your ebike as well as the chance to join our famous EBB Owners Club rides.
You will save $40-$50 each service as an EBB Owner and for urgent and emergency work we offer our EBB Owners the option to jump the queue so we can get you back on the road faster.
Yes our standard Sunday morning rides are free of charge (although we recommend bring along some cash for the coffee stop :D )
These rides are exclusively for our customers, our EBB Owners, and we aim to have one every couple of months. Sometimes more sometimes less depending on seasons and weather. There is something for everyone – shop-based rides as well as more adventurous exploratory rides so come along if you want to meet some like-minded people and try out some new ride routes. See our events schedule here.
Absolutely you can! It's worth considering what you're trying to insure against. Is it just theft and accidental damage, or are you thinking about liability as well?
Most customers will assess their needs and double check the terms of their home and contents insurance. Otherwise, bike specific insurance companies and cycling memberships can help you with 1st and 3rd party insurance.
A good lock can go a long way, but which lock should you choose? Rear wheel locks stop your bike for being ridden away but it can still be picked up and carried. A lock that affixes the bike through the frame to something big and heavy helps resolve this.
The other thing to consider is where your bike being kept? The more secure the better obviously. Alarm locks are effective in high foot traffic areas but less so in underground basements. For those circumstances where you're away from your bike for longer periods, we recommend investing in a more robust lock with a high security rating.
For certain brands there are protective covers available. We usually carry these in stock so just let us know you want one.
For many brands the displays are not able to be removed from the bike which provides security. For the Bosch displays that can be removed eg. Nyon, Kiox we carry a range of transport protection covers such as this Kiox one.